Terms of Service – Georg Jensen

FREE RETURN SERVICE

FREE SHIPPING ACROSS UAE 

Free Shipping Across UAE

The terms and conditions listed below apply to all purchases of products in the online shop at www.georgjensen.ae belonging AW Rostamani Lifestyle LLC, Dubai, Business Registration Number: 1070421 (hereinafter Georg Jensen). These Terms and Conditions and any purchase agreement entered into on the site are subject to substantive United Arab Emirate laws and regulation in particular the laws of Emirate Dubai.

Any reference made to George Jensen or AWR Lifestyle LLC hereinafter should mean and refer to AWR Lifestyle LLC.

By placing an order, the customer accepts these Terms and Conditions, which will at all times be accessible in the Georg Jensen’s online shop. Please read them thoroughly. We hope you will enjoy using our online shop.

PRICES AND PAYMENT

All prices are listed in AED and exclude VAT for delivery outside UAE. In addition to the order total (including freight charges) a fee to cover expenses for import duty and VAT/tax will be charged when delivering the items to you. The fee must be paid before the goods are released. For information on local import duty and local VAT/tax please check with your local tax and customs authorities. We reserve the right to change our prices with immediate effect and without prior notice. The price applicable to your purchase is that which is listed on the website for the product in question at the time of the order.

 

For orders above AED 1000 (GCC excluding Qatar), shipping charges are included. For orders below AED 1000, the following rates apply as of August 2017:

Delivery outside UAE (Saudi, Oman, Bahrain, Kuwait) AED 100

Free shipping may be offered in connection with campaigns. Shipping charges will be listed on the checkout pages and in the order confirmation that you will receive via e-mail.

Georg Jensen accepts payment with the following cards: VISA and MasterCard.

 

SAFE PAYMENT

GeorgJensen.ae / AW Rostamani Lifestyle LLC encrypts all of your card data with the so-called SSL (Secure Socket Layer) protocol. This means that unauthorized persons cannot read your card number or other information transmitted during the transaction with telr ePayments, who handles payments for purchases made on georgjensen.ae. This is due to the requirement from telr ePayments that the page must be secure and the information encrypted.

 

STAFFING

You can order online at any time you wish. The Georg Jensen staff processes orders Sunday - Thursday 9:00 - 16:00, GMT+4. Orders placed outside of these hours will be processed on the following business day.

 

DELIVERY

Georg Jensen will ship the goods to a recipient outside the UAE.

In case the desired product is not in stock at the time of ordering, we will contact you by phone or e-mail to make arrangements.

As a consumer, you have the right to cancel the purchase order if the delivery is delayed in relation to the applicable agreement.

We insure all shipments against loss and damage while they are in transit from Georg Jensen to the recipient address. As soon as the shipment has been signed for at the agreed address, the insurance will lapse. If your package is damaged upon arrival, we recommend that you make a note that you are receiving a damaged package when signing for the shipment.

Jewelry and Watches would be under restricted terms of carriage.

Individual items with values in excess of AED 15,000 and consignments in excess of AED 450,000 are restricted for carriage.

 

RIGHT OF WITHDRAWAL

You have the right to cancel your purchase within 14 days commencing from the date of receiving the purchased product(s) without explanation. The right of withdrawal lapses 14 days after receipt of the products.

To use your right of withdrawal, you must inform us unambiguously that you wish to withdraw, e.g. by letter or e-mail. You cannot simply choose not to receive/sign for the package upon delivery.

If you wish to cancel a purchase, you must return the product to us. You will be liable for any deterioration in the product's value which is subject to AW Rostamani Lifestyle LLC sole discretion that is due to handling other than what is necessary to determine the products' nature, characteristics and method of functioning. Since the product's packaging, such as boxes for jewelry, watches and other items, is important for possible resale of the product, any damage to or failure to return the packaging will be deemed to be a deterioration in its value. You assume the risk of ensuring that the product is packaged responsibly when it is returned.

 

You must return the product(s) without undue delay and no later than 14 days from the date on which you informed us of your wish to withdraw. Please call our customer service +971-4-2141500, +971-4-2141502 or email us at support@georgjensen.ae for further inquiries.

When you cancel a purchase we will refund your payment to your account as soon as possible and no later than 30 days after we have received your notification that you wish to withdraw. We can, however, withhold the refund until we have received the return product or you have provided us with documentation showing that the product has been returned.

Refunds are transferred to the payment card with which the purchase was made. In connection with pre-payment via bank transfer, the refund will be transferred to the account from which payment for the purchase was made.

AWR Lifestyle LLC reserves its right to deduct any amount prior refunding to recover any damage(s) or other losses of whatsoever nature at its sole discretion prior the refund.

 

EXCHANGE

If you wish to exchange a product you purchased, Georg Jensen will pay the return shipping cost as described above for the first exchange. If a product is to be exchanged multiple times, e.g. if the size is wrong, you must pay the shipping costs for any additional exchange.

 

CLAIMS

For claims regarding defects or deliveries that have not arrived, please contact:

Att: E-commerce

AW Rostamani Lifestyle LLC,

E-mail: support@georgjensen.ae

Telephone: +971-4-2141500, +971-4-2141502

 

 

PROTECTION OF PERSONAL DATA

Georg Jensen is subject to the UAE law on Processing of Personal Data and all handling of personal data is conducted in accordance with this Act. By making a purchase on georgjensen.ae you accept our personal data protection policy.

Georg Jensen collects data about you in different ways in connection with your use of www.georgjensen.ae. It is important to Georg Jensen that your personal data is stored securely and confidentially. Access to all registered user data on georgjensen.ae is limited to trusted employees of Georg Jensen and our security measures are regularly controlled to determine whether data about our users is handled correctly and in observance of the users’ rights.

However, it is not possible to guarantee 100% security for data transactions via the internet. When data is sent and stored electronically, there is always a risk that others will force their way to unauthorized access to protected data before it reaches our servers. So even though Georg Jensen does its best to protect your personal data, we cannot ensure, nor guarantee the security of any information. Thus, you send your data at your own risk.

Georg Jensen does not transmit or sell to third parties information that can be connected to you without your explicit permission.

 

WHAT INFORMATION WE COLLECT

COOKIES

We use cookies on our website. A cookie is a small text file which is stored in your web browser and which registers you as a unique user. Cookies may be used for the following purposes:

  • to improve our website's usability and to personalize the website for you,
  • to analyze the use of our website, including to gather statistics about visitors,
  • in the administration of the website, including to enable the use of any e-commerce facilities,
  • targeted advertising from us and third parties.

By using our website, you consent to our use of cookies.

You can find more information on how we use cookies, including how to disable cookies, here.

 

PERSONAL INFORMATION IN CONNECTION WITH PURCHASES

In connection with purchases on our website, Georg Jensen requests the customer’s name, address, telephone number and e-mail address, all of which are necessary to fill the order and are used solely in connection with processing the order. The information is transmitted and stored electronically in unencrypted form for a period of 5 years.

 

MY GEORG JENSEN

You may voluntarily choose to register your e-mail address on a mailing list with Georg Jensen by signing up to My Georg Jensen, our customer club, to receive regular news updates and other information from Georg Jensen. You can subscribe to and unsubscribe from this service at any time, free of charge.

See Georg Jensen’s Privacy Policy applicable to membership of My Georg Jensen here.

 
CHANGES TO THE TERMS AND CONDITIONS

The rapid development of the internet can make changes to our Terms and Conditions necessary. Thus, Georg Jensen reserves the right to update and revise the Terms and Conditions without prior notice or information. Significant changes will be made public on georgjensen.ae.

 

CONTACT INFORMATION

We will gladly answer any questions you may have about these Terms and Conditions or other aspects of our service. Please contact our Customer Service on telephone +971-4-2141500, +971-4-2141502 or by e-mail at support@georgjensen.ae

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