Exchange and Returns
You have the right to cancel your purchase within 14 days without explanation. The right of withdrawal lapses 14 days after receipt of the goods.
To use your right of withdrawal, you must inform us unambiguously that you wish to withdraw, e.g. by e-mail or telephone. You cannot simply choose not to receive/sign for the package upon delivery.
If you wish to cancel a purchase, you must return the product to us. You will be liable for any deterioration in the product's value that is due to handling other than what is necessary to determine the products' nature, characteristics and method of functioning. Since the product's packaging, such as boxes for jewelry, watches and other items, is important for possible resale of the product, any damage to or failure to return the packaging will be deemed to be a deterioration in its value. You assume the risk of ensuring that the product is packaged responsibly when it is returned.
You must return the product(s) without undue delay and no later than 14 days from the date on which you informed us of your wish to withdraw.
Product returns will be handled by our courier partners. Customers need to call the customer service or email directly
We will contact you and arrange for pick-up. We will make sure that the relevant paperwork is completed and that package collected during normal working hours at a place convenient to you.
When you cancel a purchase we will refund your payment to your account as soon as possible after we have received your notification that you wish to withdraw. We can, however, withhold the refund until we have received the return product or you have provided us with documentation showing that the product has been returned.
Refunds are transferred to the payment card with which the purchase was made. In connection with pre-payment via bank transfer, the refund will be transferred to the account from which payment for the purchase was made.
If you have any questions or concerns, please do not hesitate to contact us at support email address firstname.lastname@example.org or by telephone +971-4-2141502 /2141500
Telephone assistance is available Sunday – Thursday 9:00 – 17:00